Cancellation Policy
*Low / Mid-Season Bookings:
Deposit:
A $200.00 Non-refundable deposit will be required to confirm each booking per apartment.
Payment:
Prior to 12.00pm on arrival day, the final balance plus a separate Security Bond (Pre-Authorisation of $200) is scheduled to be automatically processed. These transactions will be taken from the Visa/Master Debit/Credit card we have on file.
Cancellation:
Bookings cancelled prior to arrival will incur a cancellation fee equivalent to the amount/value of the booking deposit, which will be forfeited.
No Show: If a guest does not check-in at the resort as booked/scheduled, this will be deemed as a ‘No Show’ and all monies paid will be forfeited and charged 100% of the confirmed stay.
*Peak/High Season Bookings: (Christmas/School Holiday Periods) & Special Events:
* 22nd December 2023 – 13th January 2024
Deposit:
A $300.00 Non-refundable deposit will be required to confirm each booking per apartment.
Payment:
Payment in full of all accommodation costs must be made 30 days prior to scheduled date of arrival at the resort. Failure to make payment in full of the accommodation costs 30 days prior to arrival at the resort, will invoke an automatic cancellation of the booking with a loss of deposit and all pre-paid monies may be forfeited.
Prior to 12.00pm on arrival day, a separate Security Bond (Pre-Authorisation of $200) is scheduled to be automatically processed.
Cancellation:
Bookings cancelled outside 30 days prior to arrival will incur a cancellation fee equivalent to the amount/value of the booking deposit, which will be forfeited. Bookings cancelled within 30 days of arrival will incur a cancellation fee equivalent to the amount/value of 100% of the total accommodation/booking cost, which will be forfeited.
No Show: If a guest does not check-in at the resort as booked/scheduled, this will be deemed as a ‘No Show’ and all monies paid will be forfeited and charged 100% of the confirmed stay.
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Please keep our policies in mind. We have a seven-day cancellation policy, however during Peak Season we have a 30-day cancellation policy. All deposits are Non-refundable.
Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.
NB: We do not have a separate policy for COVID
